Privacy Policy and Terms of Use

Effective Date: August 1, 2019
Last Updated: July 30, 2026

Clover Mortgage Inc. (“Clover Mortgage,” “we,” “us,” or “our”) was founded on the principles of trust, integrity, and delivering outstanding mortgage service and competitive mortgage solutions. We respect the privacy rights of our website visitors, applicants, clients, prospective clients, agents, partners, and other individuals whose personal information we handle.

This Privacy Policy explains how Clover Mortgage collects, uses, discloses, stores, processes, safeguards, retains, and disposes of personal information, including when we use internally developed technology, third-party service providers, and artificial intelligence systems and tools.

This Privacy Policy applies to personal information collected through www.clovermortgage.ca, our mortgage applications, online forms, communications, digital platforms, internal systems, and the mortgage-related products and services that we provide.

1. Accountability

Clover Mortgage is responsible for personal information under its control. We have designated a Privacy Officer to oversee our privacy practices and respond to privacy-related questions, requests, and complaints.

Clover Mortgage may use employees, licensed mortgage professionals, affiliates, lenders, technology providers, document-processing providers, artificial intelligence providers, cloud hosting providers, marketing providers, and other service providers to process personal information on our behalf.

When personal information is transferred to a service provider for processing, Clover Mortgage remains responsible for using contractual, administrative, technical, and organizational measures that are appropriate in the circumstances to protect that information.

2. Personal Information We Collect

The personal information we collect depends on your relationship with Clover Mortgage and the products or services you request. It may include:

• Your name, residential address, mailing address, email address, telephone number, date of birth, and other contact or identification information;
• Government-issued identification and information used to verify your identity;
• Social Insurance Number, where required or authorized and provided with appropriate consent;
• Employment, occupation, business, and income information;
• Banking, asset, investment, liability, credit, debt, and financial information;
• Credit bureau information and credit scores;
• Mortgage, loan, property, appraisal, title, insurance, and real estate information;
• Tax returns, notices of assessment, pay statements, bank statements, corporate records, financial statements, and other supporting documentation;
• Information concerning co-borrowers, guarantors, spouses, dependants, beneficial owners, or other individuals connected to an application;
• Information required for fraud prevention, identity verification, anti-money laundering compliance, regulatory compliance, and risk management;
• Communications between you and Clover Mortgage, including emails, telephone calls, text messages, online chats, documents, notes, and instructions;
• Information about how you use our website, forms, portals, applications, and digital services; and
• Any other information that you voluntarily provide or that we are authorized or required by law to collect.

When you provide personal information about another individual, you represent that you are authorized to provide that information to us and, where required, have obtained the individual’s consent.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you through our website, applications, forms, portals, email, telephone, text message, videoconference, in-person meetings, or other communications;
• From mortgage agents, brokers, brokerages, lenders, insurers, appraisers, lawyers, real estate professionals, accountants, financial institutions, credit reporting agencies, employers, government agencies, fraud-prevention providers, identification-verification providers, and other authorized parties;
• From documents and records you provide or authorize us to obtain;
• Through cookies, analytics technologies, pixels, log files, and other tracking technologies;
• Through our internally developed software, automated document-processing systems, and artificial intelligence tools; and
• From publicly available sources or as otherwise permitted or required by law.

4. Purposes for Collecting, Using, and Disclosing Personal Information

Clover Mortgage may collect, use, and disclose personal information for purposes that include:

• Responding to inquiries and communicating with you;
• Assessing your mortgage or financing needs;
• Preparing, submitting, administering, processing, and servicing mortgage or loan applications;
• Identifying mortgage products, lenders, insurers, and financing options that may be suitable for you;
• Verifying your identity, income, employment, assets, liabilities, creditworthiness, and other application information;
• Obtaining credit reports and conducting fraud, compliance, and risk assessments;
• Communicating with lenders, insurers, appraisers, lawyers, real estate professionals, financial institutions, service providers, and other parties involved in a mortgage transaction;
• Reviewing, classifying, extracting, comparing, calculating, validating, summarizing, and analyzing information contained in mortgage and financial documents;
• Meeting anti-money laundering, sanctions-screening, recordkeeping, licensing, regulatory, legal, and professional obligations;
• Detecting, preventing, investigating, and addressing fraud, cybersecurity incidents, errors, misrepresentations, unauthorized activity, or other unlawful conduct;
• Operating, securing, maintaining, improving, testing, and troubleshooting our website, software, internal systems, and services;
• Improving our application processes, workflows, client experience, agent support, business operations, and quality control;
• Conducting analytics, reporting, auditing, training, and performance management;
• Managing client relationships and providing ongoing mortgage-related services;
• Sending administrative, service-related, educational, or marketing communications where permitted by law;
• Establishing, exercising, or defending legal rights; and
• Fulfilling any other purpose identified at or before the time the information is collected, or otherwise permitted or required by law.

We will not collect, use, or disclose personal information for purposes that a reasonable person would consider inappropriate in the circumstances.

5. Consent

Clover Mortgage obtains consent for the collection, use, and disclosure of personal information where required by applicable law.

Consent may be express or implied depending on the sensitivity of the information, the reasonable expectations of the individual, the circumstances, and applicable legal requirements. Express consent may be provided through a signed agreement, electronic acceptance, verbal authorization, application form, checkbox, or other affirmative action.

By submitting an application, sending documents, communicating with us, or requesting mortgage-related products or services, you consent to the collection, use, and disclosure of personal information for the purposes described in this Privacy Policy and in any other notices or consent forms provided to you.

You may withdraw consent to certain uses or disclosures of your personal information, subject to legal, regulatory, contractual, and operational restrictions. Withdrawing consent may prevent Clover Mortgage from providing or continuing to provide certain products or services.

6. Use of Artificial Intelligence and Automated Technology

Clover Mortgage may use artificial intelligence, machine learning, optical character recognition, automated calculations, rules-based systems, data extraction tools, document-analysis software, decision-support systems, and similar technologies. These technologies may be developed internally by Clover Mortgage or supplied, hosted, or supported by third-party service providers.

How We May Use These Technologies

Clover Mortgage may use these systems to assist with:

• Reading, organizing, classifying, and extracting information from mortgage and financial documents;
• Identifying incomplete, inconsistent, unusual, or potentially inaccurate information;
• Calculating income, debt-service ratios, loan-to-value ratios, affordability measures, and other mortgage-related figures;
• Summarizing application information and supporting documents;
• Comparing borrower information against lender guidelines, underwriting requirements, compliance requirements, or internal policies;
• Identifying potential mortgage options or deal-structuring considerations;
• Supporting fraud detection, identity verification, cybersecurity, quality assurance, and regulatory compliance;
• Prioritizing files, routing tasks, and improving administrative workflows;
• Generating preliminary communications, summaries, checklists, notes, or recommendations for review by Clover Mortgage personnel;
• Supporting our mortgage agents, underwriting personnel, compliance personnel, and administrative staff; and
• Developing, testing, maintaining, evaluating, and improving Clover Mortgage’s internal systems and services.

Information Processed by AI Systems

Depending on the particular service, an AI or automated system may process personal information contained in mortgage applications, identification records, income documents, bank statements, tax documents, credit information, property records, appraisal reports, communications, and other documents submitted in connection with a mortgage or financing request.

Clover Mortgage seeks to limit the information provided to an AI system to information reasonably necessary for the applicable business or mortgage-related purpose.

Third-Party AI Providers

Some AI-enabled services may be supplied or hosted by third-party technology providers. Where appropriate, Clover Mortgage assesses service providers based on factors such as their privacy practices, information-security measures, contractual commitments, data-use restrictions, retention practices, access controls, and the locations in which information may be processed.

We may require service providers, through contractual or other measures, to use personal information only for authorized purposes and to protect it using safeguards appropriate to the sensitivity of the information.

Except where disclosed to you and authorized by law, Clover Mortgage does not intend to permit third-party AI providers to use identifiable client information submitted by Clover Mortgage to independently advertise to clients or develop unrelated commercial profiles about them.

Whether information may be retained or used by a particular provider to maintain, secure, test, or improve its services depends on the provider, the service configuration, applicable contractual terms, and legal requirements. Clover Mortgage will seek to configure and use such services in a manner consistent with our privacy obligations and the sensitivity of mortgage and financial information.

Internally Developed AI Systems

Clover Mortgage may develop and operate proprietary AI-enabled tools and internal software. Personal information used by these systems remains subject to this Privacy Policy and Clover Mortgage’s privacy, information-security, access-control, retention, and compliance requirements.

Access to internal AI systems is limited to authorized personnel and service providers who require access for legitimate business, technology, compliance, or support purposes.

Where practicable and appropriate, Clover Mortgage may use de-identified, anonymized, synthetic, aggregated, or otherwise minimized information when developing, testing, or improving internal systems.

Human Review and Decision-Making

AI and automated tools may generate predictions, calculations, summaries, flags, classifications, or recommendations. These outputs may be incomplete, inaccurate, or require interpretation.

Clover Mortgage generally uses these tools to support, rather than replace, professional judgment. Mortgage recommendations, application submissions, compliance assessments, and other material actions may be reviewed by authorized Clover Mortgage personnel or other qualified professionals, as appropriate.

Final lending and mortgage-approval decisions are generally made by the applicable lender, insurer, investor, or other financial institution under its own underwriting policies and procedures. Clover Mortgage does not control a third-party lender’s independent decision-making process.

Where an automated process materially affects the services we provide, you may contact our Privacy Officer to request additional information about how your personal information was used, subject to applicable legal, commercial, security, and confidentiality restrictions.

Accuracy and Correction

Because automated systems rely on the information provided to them, inaccurate or incomplete source information may result in inaccurate outputs. You are responsible for providing information that is accurate and complete and for notifying Clover Mortgage when your information changes.

Clover Mortgage personnel may verify or correct information and automated outputs before relying on them. You may request access to or correction of your personal information as described in this Privacy Policy.

7. Disclosure of Personal Information

With your consent or as otherwise permitted or required by law, Clover Mortgage may disclose personal information to:

• Banks, credit unions, trust companies, mortgage finance companies, monoline lenders, private lenders, mortgage investment corporations, mortgage funds, investors, and other prospective or actual lenders;
• Mortgage insurers and other insurers;
• Credit reporting agencies and credit-information providers;
• Appraisers, appraisal management companies, lawyers, notaries, title insurers, real estate professionals, accountants, and other transaction participants;
• Identity-verification, fraud-prevention, anti-money laundering, sanctions-screening, cybersecurity, and compliance providers;
• Cloud-hosting providers, document-management providers, software providers, communication providers, analytics providers, and artificial intelligence providers;
• Clover Mortgage agents, employees, contractors, affiliates, administrators, compliance personnel, and authorized representatives;
• Regulators, law-enforcement agencies, courts, government departments, tax authorities, and other bodies where permitted or required by law;
• A purchaser, investor, successor, financing source, or other party involved in a proposed or completed business transaction involving Clover Mortgage, subject to appropriate confidentiality and legal requirements; and
• Other parties where you direct us to disclose the information or provide consent.

Service providers are not authorized to use personal information for purposes unrelated to providing services to Clover Mortgage, except where independently permitted or required by law.

8. Processing and Storage Outside Canada

Clover Mortgage and its service providers may store or process personal information in Canada or in other jurisdictions, including the United States.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed. Courts, law-enforcement agencies, national-security authorities, regulators, or other governmental bodies in that jurisdiction may be entitled to access the information in accordance with applicable local laws.

Clover Mortgage remains accountable under applicable Canadian privacy law for personal information transferred to service providers for processing and uses contractual or other measures intended to provide a comparable level of protection while the information is being processed by those providers.

You may contact our Privacy Officer for additional information about Clover Mortgage’s use of service providers outside Canada.

9. Website Information, Cookies, and Analytics

Clover Mortgage uses cookies, pixels, log files, analytics tools, and similar technologies on our website.

These technologies may collect information such as:

• Your Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Referring website;
• Pages visited;
• Links clicked;
• Date and time of access;
• Length and frequency of visits;
• Approximate geographic location;
• Advertising identifiers; and
• Other information concerning your interaction with our website.

We use this information to operate and secure our website, understand how visitors use it, troubleshoot technical issues, measure marketing effectiveness, improve our services, and deliver relevant advertising.

Some of this information may be combined with other information and could constitute personal information depending on the circumstances.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of our website.

10. Advertising and Remarketing

Clover Mortgage may work with advertising, social-media, analytics, and marketing service providers to display advertisements on other websites and platforms.

These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about visits to our website and other websites. This information may be used to measure advertising campaigns, limit how frequently advertisements are displayed, or tailor advertisements based on inferred interests.

Clover Mortgage will not intentionally include mortgage application details, financial documents, credit information, or other sensitive financial information in advertising or remarketing audiences.

Your ability to opt out of interest-based advertising may depend on the settings and opt-out tools offered by your browser, device, advertising platform, or service provider.

11. Safeguarding Personal Information

Clover Mortgage uses physical, administrative, contractual, organizational, and technical safeguards that are appropriate to the sensitivity, amount, format, and location of the personal information under our control.

These safeguards may include:

• Access controls and role-based permissions;
• Usernames, passwords, and multi-factor authentication;
• Encryption during transmission and, where appropriate, storage;
• Firewalls, monitoring, malware protection, logging, and other security controls;
• Secure cloud hosting and document-storage systems;
• Confidentiality obligations and employee privacy training;
• Vendor due diligence and contractual privacy and security requirements;
• Data-minimization and retention controls;
• Incident-response procedures; and
• Restrictions on access to personal information based on business need.

No method of transmitting or storing information is completely secure. Although Clover Mortgage takes reasonable measures to protect personal information, we cannot guarantee that unauthorized access, use, disclosure, alteration, loss, or other security incidents will never occur.

If Clover Mortgage becomes aware of a breach of security safeguards involving personal information, we will assess and respond to the incident and provide notifications or reports where required by applicable law.

12. Retention and Disposal

Clover Mortgage retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legal, regulatory, licensing, tax, insurance, dispute-resolution, fraud-prevention, recordkeeping, and legitimate business requirements.

Retention periods may vary depending on the type of information, the nature of the mortgage transaction, the status of the application, regulatory requirements, contractual obligations, and whether a dispute or investigation is ongoing or reasonably anticipated.

When personal information is no longer required, Clover Mortgage will securely destroy, delete, erase, anonymize, or otherwise dispose of it in accordance with applicable policies and legal requirements.

Backup systems, archived records, system logs, and information held by service providers may not be deleted immediately and may remain until they are securely overwritten, deleted in accordance with established retention cycles, or no longer required by law.

13. Accessing and Correcting Personal Information

Subject to applicable legal exceptions, you may request:

• Confirmation of whether Clover Mortgage holds personal information about you;
• Access to personal information under our control;
• Information about how your personal information has been used or disclosed; and
• Correction of inaccurate or incomplete personal information.

Clover Mortgage may require sufficient information to verify your identity before responding to a request. We may also charge a reasonable fee where permitted by law, after providing advance notice.

Access may be restricted where disclosure would reveal personal information about another individual, confidential commercial information, solicitor-client privileged information, information generated in a formal dispute-resolution process, or information that cannot be disclosed for legal, regulatory, security, or other permitted reasons.

14. Requests to Delete Personal Information

You may ask Clover Mortgage to delete personal information under our control.

We will consider deletion requests in accordance with applicable privacy laws and our legal, regulatory, contractual, and recordkeeping obligations. We may be unable to delete information that must be retained to:

• Complete or document a mortgage transaction;
• Meet licensing, regulatory, anti-money laundering, tax, audit, insurance, or legal requirements;
• Prevent fraud or protect the security of our systems;
• Establish, exercise, or defend legal claims;
• Maintain required business and transaction records; or
• Fulfill another lawful purpose.

Where information has been disclosed to a lender, insurer, credit reporting agency, lawyer, appraiser, financial institution, service provider, or other independent organization, that organization may maintain the information under its own legal obligations and privacy policies. Clover Mortgage may not have the authority or technical ability to delete information from another organization’s systems.

15. Marketing Communications

Where permitted by law, Clover Mortgage may send you information about mortgage products, renewals, refinancing opportunities, educational content, promotions, events, or other services.

You may unsubscribe from commercial electronic messages by using the unsubscribe mechanism included in the message or by contacting us. You may continue to receive transactional, administrative, legal, security, or service-related communications that are necessary for an existing relationship or transaction.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, advertisements, portals, or services operated by third parties.

Clover Mortgage does not control and is not responsible for the privacy, security, content, accuracy, products, services, cookies, or practices of third-party websites or services. A link from our website does not necessarily constitute an endorsement.

You should review the privacy policies and terms of use of third-party websites and services before providing personal information to them.

17. Children’s Privacy

Clover Mortgage’s website and mortgage services are not directed toward children.

We do not knowingly collect personal information directly from children without appropriate authorization from a parent, guardian, or other legally authorized person, except where permitted or required by law.

18. Privacy Questions and Complaints

Questions, access requests, correction requests, deletion requests, consent withdrawals, or complaints concerning Clover Mortgage’s privacy practices may be directed to:

Privacy Officer
Clover Mortgage Inc.
Email: principalbroker@clovermortgage.ca
Telephone: 416-674-6222

Please provide sufficient detail to allow us to understand and respond to your request. Clover Mortgage will investigate privacy complaints and take appropriate corrective action where warranted.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

Terms of Use

19. Website Provided “As Is”

The information, tools, calculators, content, and services available through www.clovermortgage.ca are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Clover Mortgage disclaims all representations, warranties, and conditions, express, implied, statutory, or otherwise, including warranties or conditions of accuracy, completeness, merchantability, fitness for a particular purpose, title, non-infringement, availability, and uninterrupted operation.

20. No Mortgage Approval or Financial Commitment

Information provided through the website, including estimates, calculators, educational content, AI-generated summaries, preliminary assessments, rates, product descriptions, or mortgage scenarios, is general information only.

It does not constitute a mortgage approval, lending commitment, financial advice, legal advice, tax advice, appraisal, guarantee of qualification, or promise that a particular lender, rate, product, or mortgage will be available.

Mortgage approvals, rates, conditions, and lending decisions depend on the applicable lender’s underwriting requirements, verification of information, property acceptability, market conditions, and other factors.

21. Artificial Intelligence Outputs

Content or analysis produced with the assistance of artificial intelligence or automated systems may contain errors, omissions, outdated information, or incorrect interpretations.

Such outputs should not be relied upon as the sole basis for making a mortgage, financial, legal, tax, investment, or real estate decision. Important information should be reviewed and verified by an authorized Clover Mortgage representative or another qualified professional.

22. Limitation of Liability

To the fullest extent permitted by law, Clover Mortgage and its directors, officers, employees, agents, contractors, affiliates, licensors, and service providers will not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive loss or damage arising from or connected with:

• Access to or use of the website;
• Inability to access or use the website;
• Reliance on website content, calculations, AI-generated outputs, rates, product information, or third-party information;
• Errors, omissions, interruptions, delays, security incidents, malware, or transmission failures;
• Unauthorized access to or alteration of information; or
• Third-party websites, platforms, products, or services.

Nothing in these Terms of Use excludes liability that cannot lawfully be excluded or limited.

23. Changes to This Privacy Policy

Clover Mortgage may amend this Privacy Policy and Terms of Use from time to time to reflect changes in our practices, technology, service providers, legal requirements, or business operations.

The updated version will be posted on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before using personal information for a materially new purpose.

Your continued use of the website after an updated policy is posted constitutes your acknowledgement of the updated policy, but does not replace any consent required by applicable law.

24. Acceptance

By accessing or using www.clovermortgage.ca, you acknowledge that you have read and understood this Privacy Policy and Terms of Use.

By submitting personal information to Clover Mortgage, you consent to its collection, use, processing, storage, and disclosure as described in this Privacy Policy, subject to your rights under applicable law.